Privacy Policy

This Privacy Policy explains how Master Engineering Works (U) Ltd collects, uses, stores, shares, and protects personal information when you visit our website, submit an enquiry, request a quotation, discuss a project, purchase our services, or communicate with us.

We respect your privacy and handle personal information responsibly and transparently. We aim to do so in accordance with applicable laws of Uganda, including the Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021, where applicable.

1. Who We Are

Master Engineering Works (U) Ltd is an engineering and fabrication business based in Kampala, Uganda. Our services include mechanical engineering, precision machining, structural fabrication, gear manufacturing, quarry equipment, trailers, storage tanks, civil works, and industrial installations.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity information, such as your name, surname, company name, job title, or the name of the person making an enquiry on behalf of an organisation.
• Contact information, such as your email address, telephone number, WhatsApp number, business address, or project site address.
• Enquiry and project information, such as the service you are interested in, project description, drawings, measurements, technical specifications, quantities, materials, deadlines, site requirements, and quotation details.
• Business and transaction information, such as purchase orders, quotations, invoices, payment references, delivery details, and service history where relevant to a business engagement.
• Communications, such as emails, contact-form submissions, messages, feedback, complaints, and records of discussions with our team.
• Technical and usage information, such as IP address, browser and device information, pages requested, approximate access time, and security logs generated when you use our website.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit a contact form or request a quotation through our website.
• Contact us by email, telephone, WhatsApp, social media, or in person.
• Ask about our engineering, fabrication, machining, civil works, or industrial services.
• Send us project drawings, photographs, plans, measurements, specifications, or other materials needed to assess or carry out a project.
• Request or approve a quotation, place an order, make a payment, or receive our services.
• Visit or interact with our website, including where technical information is generated automatically by the website or its hosting and security services.

4. Why We Use Personal Information

We use personal information for legitimate business and service-related purposes, including to:

• Respond to enquiries and prepare quotations or proposals.
• Understand project requirements and assess the materials, equipment, labour, and services required.
• Design, manufacture, fabricate, install, deliver, maintain, or otherwise provide requested products and services.
• Communicate about technical details, drawings, approvals, project progress, timelines, delivery, installation, and after-sales support.
• Manage customer, supplier, contractor, and business relationships.
• Prepare invoices, process payments, and maintain appropriate financial and business records.
• Respond to feedback, complaints, warranty matters, and service issues.
• Maintain, secure, troubleshoot, and improve our website, systems, and services.
• Prevent spam, fraud, unauthorised activity, and misuse of our website or services.
• Comply with applicable legal, tax, accounting, regulatory, and recordkeeping obligations, and establish or defend legal claims where necessary.

5. Our Lawful Basis for Processing

We process personal information only where an appropriate lawful basis applies. Depending on the circumstances, this may include:

• Your consent, where you have freely agreed to a particular use of your information and consent is the appropriate basis.
• Taking steps at your request or performing a contract, for example when preparing a quotation or providing engineering or fabrication services you have requested.
• Compliance with a legal obligation, including applicable tax, accounting, regulatory, or recordkeeping requirements.
• Legitimate business purposes recognised by applicable law, such as responding to customers, maintaining business records, securing our website, and protecting our rights, provided the relevant legal requirements are met.

6. Project Drawings, Designs, and Customer Materials

If you provide drawings, plans, photographs, designs, technical specifications, site information, or other project materials, we use those materials to assess, quote for, plan, manufacture, fabricate, install, deliver, or support the project for which they were provided.

You are responsible for ensuring that you have the necessary rights, permissions, licences, and authority to share any third-party drawings, photographs, designs, trade marks, or other materials with us. Please do not send confidential information that is not needed for your enquiry or project.

7. Sharing Personal Information

We do not sell your personal information. We may share it only where reasonably necessary for our business operations, the provision of requested services, compliance with the law, or protection of our rights. Depending on the circumstances, recipients may include:

• Our authorised employees, management, technical staff, and representatives who need the information to perform their duties.
• Approved subcontractors, suppliers, fabricators, installers, transporters, and other project partners where information is needed to carry out the work you have requested.
• Website hosting, IT, communications, email, and security service providers.
• Our website form-processing provider, Formspree, for the purpose of receiving and forwarding contact-form enquiries.
• Cloudflare, which provides Turnstile security verification for the contact form and may process technical information to help detect automated or abusive submissions.
• Professional advisers, banks, payment providers, accountants, or auditors where relevant.
• Courts, regulators, law enforcement, or government authorities where disclosure is required or permitted by law.

Where we use service providers, we take reasonable steps to use them for the stated business purpose and to protect personal information appropriately.

8. Cookies, Security Tools, and Website Analytics

Our website and the services used to operate it may use essential technical mechanisms, such as server logs, to maintain website functionality, diagnose errors, and protect against malicious activity. Third-party services embedded in or used by the website, such as security verification or map services, may also process technical information in accordance with their own privacy notices and settings.

You can manage cookies through your browser settings. Blocking certain cookies or third-party content may affect how some website features work. We do not use this Privacy Policy to promise that a particular analytics or advertising technology is active on every visit.

9. Marketing and Business Communications

We may contact you about an enquiry, quotation, project, order, service update, or an existing business relationship. We will send promotional communications only where permitted by applicable law and, where required, with your consent.

You may ask us to stop sending promotional communications by contacting us at [email protected]. This will not prevent us from sending necessary non-promotional communications about an active enquiry, quotation, project, payment, or service.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Depending on the information and systems involved, safeguards may include access restrictions, password protection, secure hosting, security monitoring, limited staff access, and the use of service providers that offer appropriate security controls. No method of transmitting or storing information can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, complete projects, provide after-sales support, maintain business and financial records, comply with legal obligations, resolve disputes, and protect our rights.

Information relating to quotations, contracts, project specifications, invoices, and communications may be retained for an appropriate period where needed for repeat work, warranties, accounting, legal compliance, or the resolution of claims. When information is no longer required, we will take reasonable steps to delete it, destroy it, or otherwise dispose of it securely, subject to applicable law.

12. Transfers and Processing Outside Uganda

Some of the technology and service providers we use may store or process information on systems located outside Uganda. Where personal information is transferred outside Uganda, we will take reasonable steps to ensure that the transfer and any subsequent processing are handled in accordance with applicable data protection requirements and appropriate safeguards.

13. Your Privacy Rights

Subject to applicable law and any lawful limitations, you may have rights in relation to personal information we hold about you. These may include the right to:

• Request access to personal information we hold about you.
• Ask us to correct or update information that is inaccurate, incomplete, or out of date.
• Request deletion or destruction of personal information where the law permits.
• Object to, or request that we stop, certain processing in circumstances provided for by law.
• Withdraw consent where we rely on consent, without affecting processing that took place before withdrawal.
• Raise a concern or lodge a complaint with the relevant data protection authority in Uganda.

To make a privacy request, contact us using the details in this policy. Please describe your request clearly. We may need to verify your identity before acting on it, and we may be required or permitted by law to retain certain information.

14. Children's Privacy

Our website and services are intended for businesses, organisations, and individuals seeking engineering, fabrication, and related services. We do not knowingly request personal information from children in circumstances where collection would be contrary to applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or display content and services provided by third parties, such as map services. We do not control those third parties and are not responsible for their websites, content, security, or privacy practices. Please read the relevant third-party privacy notices before submitting information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or legal requirements. Any revised version will be published on this page with an updated date. We encourage you to review this page periodically.

17. Contact Us

For questions about this Privacy Policy, requests relating to your personal information, or privacy concerns, please contact us: